Effective Date: 7/29/2024

1. Overview

At 720 Luxus, we strive to provide you with high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below to understand your options.

2. Return Eligibility

Conditions for Return:

• Time Frame: You may request a return within 10 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required to process returns.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Final Sale Items: Items marked as final sale or clearance are not eligible for return or refund.
• Custom Orders: Personalized or custom-made items are not eligible for return or refund.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at cs@720luxus.com with your order number and reason for return.
2. Receive Instructions: We will provide you with return instructions and a return authorization number if applicable.
3. Ship the Item: Return the item to the address provided. You are responsible for shipping costs, and we recommend using a trackable shipping method.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund. Please allow 10 days for the refund to appear on your original payment method. Refunds will be issued for the cost of the item only; shipping fees are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 10 days of receipt at cs@720luxus.com with your order number and photos of the damage. We will arrange for a replacement or issue a full refund for the defective item.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order is in transit, it cannot be canceled, but you can return the item following our return policy.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or need further assistance with returns or refunds, please contact us at:

720 Luxus
Email: 720luxus@720luxus.com
Address:1411 Broardway 16th Floor New York, NY 10018
Phone: 929-256-1569