Returns Policy

3Return Eligibility Conditions for Return: Time Frame: You may request a return within 10 days of receiving your order. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Proof of Purchase: A receipt or proof of purchase is required to process returns. Non-Returnable Items Certain items are non-returnable, including but not limited to: Final Sale Items: Items marked as final sale or clearance are not eligible for return or refund. Custom Orders: Personalized or custom-made items are not eligible for return or refund. Return Process To initiate a return, please follow these steps: Contact Us: Email our customer service team at cs@720luxus.com with your order number and reason for return. Receive Instructions: We will provide you with return instructions and a return authorization number if applicable. Ship the Item: Return the item to the address provided. You are responsible for shipping costs, and we recommend using a trackable shipping method. Refund Process Once we receive and inspect the returned item, we will process your refund. Please allow 10 days for the refund to appear on your original payment method. Refunds will be issued for the cost of the item only; shipping fees are non-refundable.

Shipping

At Luxus 720, we are committed to delivering your orders quickly and efficiently throughout the United States. All orders are processed and shipped within 5 to 7 business days from the date of purchase, ensuring you receive your items in a timely manner.

Order Processing: Our team works diligently to process and prepare your order for shipment. During peak seasons or promotional periods, processing times may extend slightly. Once your order is processed, you will receive a confirmation email with tracking information to monitor your package's journey.

Shipping Methods: We offer standard shipping across the continental United States. All packages are carefully packaged to protect your items during transit. Shipping rates are calculated based on order weight, volume, and destination. Delivery Timeframes:

Standard Shipping: 5-7 business days Delivery does not include weekends or holidays Estimated delivery times begin after order processing is complete

Shipping Restrictions:

Orders are shipped only within the contiguous United States Alaska, Hawaii, and U.S. territories may incur additional shipping costs Post office boxes and military addresses are subject to additional shipping guidelines

Tracking and Notifications: Customers will receive:

Order confirmation email Shipping confirmation with tracking number Optional delivery notifications Shipping Costs: Standard shipping rates apply Free shipping may be available for orders meeting minimum purchase requirements Expedited and overnight shipping options available at additional cost Lost or Damaged Packages: If your package is lost or damaged during shipping:

Contact our customer service within 7 days of expected delivery Provide order number and tracking information We will investigate and resolve the issue promptly International Shipping: Currently, we only ship within the United States. International shipping options may be added in the future.